Privacy Policy

Effective Date: May 30, 2025

At Kaolate (kaolate.com), your privacy and data protection are paramount. This Privacy Policy explains how we collect, use, store, and share your personal data when you interact with our site or purchase custom products like T-Shirts and Hawaiian Shirts and high-quality Print on Demand (POD) apparel and accessories. We strive for the highest level of transparency and compliance with legal standards, including GDPR, CCPA, and Google Merchant Center requirements.

1. Who We Are

Kaolate is a Print-on-Demand (POD) brand offering customized T-Shirts, Hawaiian Shirts and high-quality Print on Demand (POD) apparel and accessories, and other personalized gifts.

  • Headquarters: 1942 Broadway St STE 314c, Boulder, CO 80302, United States
  • Branch Office: Di Che Hamlet, Di Che Commune, Tien Lu District, Hung Yen Province, Vietnam
  • Contact: support@kaolate.com | +1 (406) 503-3117 (US) | +84 (383) 064–581 (Vietnam)

2. What Personal Data We Collect

We may collect the following types of data:

a. Identity & Contact Information

  • Name
  • Billing & shipping address
  • Phone number
  • Email address

b. Order & Transaction Data

  • Product selections, order history, purchase amounts
  • Payment method (last 4 digits only; we never store your full card information)
  • Delivery instructions

c. Account Data

  • Username, password (encrypted), profile settings if you register an account

d. Communication Data

  • Emails, chat transcripts, and customer service inquiries

e. Technical Data

  • IP address, browser type, operating system, device IDs, session cookies
  • Usage logs, referring URLs, time spent on site

f. Marketing & Preferences

  • Newsletter signups, product interests, communication preferences

3. How We Collect Data

  • Directly from you: At checkout, account creation, customer support, email contact.
  • Automatically: Via cookies, analytics tools, web beacons, and third-party scripts when you visit or interact with our website.
  • From third parties: Payment processors (e.g., Stripe, PayPal) provide transaction confirmation.

4. How We Use Your Data

  • Order Processing: Fulfilling, shipping, and tracking your T-Shirt/Hawaiian Shirt and high-quality Print on Demand (POD) apparel and accessories orders.
  • Customer Support: Responding to your requests, resolving issues, or answering questions.
  • Account Management: Maintaining your login, purchase history, preferences.
  • Marketing: Sending you updates, offers, or newsletters (with your consent; you may opt out any time).
  • Legal Compliance: Preventing fraud, fulfilling legal/regulatory obligations, and protecting our rights.
  • Improvement: Analyzing usage to optimize our products and site experience.

5. Cookies & Tracking Technologies

  • Types of Cookies:
    • Essential: For website operation (cart, checkout).Performance/Analytics: Track usage (Google Analytics).Functionality: Remember preferences (currency, language).Marketing: Show relevant ads (with consent).Cookie Consent:When you visit our site, you may accept or reject cookies.You can modify cookie settings at any time in your browser.

6. Data Sharing & Disclosure

  • Third-party Service Providers: Payment processors, fulfillment partners, shipping carriers, analytics tools – strictly for business purposes.
  • Legal Requirements: We may disclose information if required by law or to defend our legal rights.
  • No Sale of Personal Data: We never sell, rent, or trade your personal data for marketing purposes.

7. Payment Information & Security

  • Secure Transactions:
    • All payment details are processed via PCI DSS-compliant third-party gateways (PayPal, Stripe, card networks).
    • Kaolate never stores your full payment card details.
  • SSL Encryption:
    • All data transmitted is protected by 256-bit SSL/TLS encryption.
  • Fraud Detection:
    • Automated checks and manual review to detect suspicious transactions.

8. Data Storage & International Transfers

  • Location: Data is stored securely in the US and/or Vietnam (depending on operational necessity).
  • Cross-border transfers:
    • All transfers comply with GDPR and other international data protection requirements.
    • We implement safeguards such as Standard Contractual Clauses if required.

9. Data Retention

  • We keep your data only as long as necessary for the purposes outlined above, or as required by law (typically up to 7 years for transaction records).
  • Account data may be deleted upon request.

10. Your Rights (GDPR, CCPA, Global)

You have the right to:

  • Access: Request a copy of your personal data.
  • Rectification: Correct inaccurate or incomplete information.
  • Erasure: Request deletion (“right to be forgotten”) unless we have legal reasons to retain it.
  • Restrict processing: Ask us to limit use of your data.
  • Data portability: Receive your data in a machine-readable format for transfer to another provider.
  • Object: Opt out of direct marketing at any time.
  • Withdraw consent: Where processing is based on consent, you can withdraw it at any time.
  • Complaint: File a complaint with your local data protection authority if you believe your privacy rights have been violated.

To exercise your rights, email support@kaolate.com.

11. Children’s Privacy

Kaolate does not knowingly collect or solicit information from children under 16 years of age. If you believe a child has provided us with data, contact us for removal.

12. Data Security

  • Technical & Organizational Measures: Firewalls, encrypted databases, access controls, and regular audits.
  • Breach Notification: In the unlikely event of a data breach, we will notify affected users and authorities as required by law.

13. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

  • Request disclosure of categories and specific pieces of personal information we have collected about you.
  • Request deletion of your personal information.
  • Opt out of the sale of personal information (we do not sell your data).

Contact support@kaolate.com for CCPA-related inquiries.

14. Cookie Policy

  • What are Cookies? Small files stored on your browser/device to enhance your experience.
  • Managing Cookies:
    • You can delete or block cookies via your browser settings.
    • Blocking cookies may affect your shopping experience (e.g., lost cart contents).

15. Contact & Complaints

If you have any questions, complaints, or requests about your data or this Privacy Policy, please contact us:

Kaolate Privacy Officer

  • Email: support@kaolate.com
  • US Office: 1942 Broadway St STE 314c Boulder, CO 80302
  • Phone: +1 (406) 503-3117
  • Vietnam Office: Di Che Hamlet, Di Che Commune, Tien Lu District, Hung Yen Province, Vietnam

16. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with a new “Effective Date.” Significant changes will be notified by email or on our website.

By using our website or making a purchase, you acknowledge and accept this Privacy Policy.

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