Orders can be modified or cancelled within 1 hour of placement. After that, our fulfillment team begins processing and changes may not be possible. Contact us at contact@kaolate.com as soon as possible.

Orders typically ship within 5 to 10 business days. For international orders, transit takes an additional 1 to 2 weeks.

Tracking numbers can take 1–2 days to appear in the carrier’s system. If it’s still not working after a few days, please contact the shipping carrier directly.

We accept Visa, Mastercard, and PayPal. Your card is charged when your order is successfully placed.

Yes. All credit card information is encrypted using SSL technology during transmission and is only used to process your payment. We do not store your card details.