Payment Method

At Kaolate, we strive to ensure every transaction is secure, transparent, and easy to understand. The following information provides clarity on all available payment methods, how your data is protected, and what to do if you encounter any issues.

1. Accepted Payment Methods

You can choose one of the following payment methods during checkout:

A. PayPal

  • Express Checkout: Fast and secure via your PayPal account.
  • No PayPal account?
    PayPal also allows you to pay using your Visa, MasterCard, Discover, or American Express credit/debit card—no account needed.
  • Your payment is processed on PayPal’s secure server; Kaolate never sees or stores your card details.

B. Credit/Debit Cards

  • We accept the following cards, processed through industry-leading payment gateways (Stripe/PayPal):
    • Visa
    • MasterCard
    • American Express
    • Discover
    • JCB
  • Data Entry:
    Enter your card number, expiration date, and security code (CVV) on our secure SSL-encrypted page.

C. Security Notice:
We do not accept cash, checks, bank transfers, cryptocurrencies, or any other payment method at this time.

2. How Payments Are Processed

  • SSL Encryption:
    All information entered on our checkout page is protected by advanced Secure Socket Layer (SSL) encryption.
  • Real-Time Verification:
    Our payment gateways process your transaction in real time, ensuring fast authorization and fraud checks.
  • No Card Storage:
    Kaolate does not store your full credit card number or CVV at any stage.

3. Order & Payment Confirmation

  • Instant Confirmation:
    After successful payment, you’ll receive an order confirmation email containing all order and payment details.
  • If you do not receive a confirmation within 30 minutes:
    • Check your email spam/junk folder.
    • Contact us at support@kaolate.com or +1 (406) 503-3117 for support.

4. Payment Currency & International Customers

  • All transactions are conducted in USD (United States Dollar).
  • If your payment method uses another currency, your bank/payment provider may apply a conversion fee.
    Kaolate is not responsible for any conversion or international transaction fees.

5. Payment Errors & Troubleshooting

If your payment is declined or you receive an error:

  • Double-check: All card details, billing address, and sufficient funds.
  • Contact your bank: They may block international or online transactions for security.
  • Try another payment method: PayPal or a different card.

If the problem persists, please contact us immediately for assistance.

6. Refunds & Payment Disputes

  • Refunds are processed back to the original payment method only.
  • Processing Time:
    • PayPal: 1–3 business days.
    • Credit/Debit Card: 3–10 business days, depending on your bank.
  • Chargebacks:
    • Please contact us to resolve any issues before disputing a charge with your bank or PayPal.
    • Initiating a chargeback without notice may result in account restrictions.

See our Returns & Refunds Policy for full details.

7. Privacy & Data Protection

  • Personal Data:
    Only necessary information (such as name, address, and payment confirmation) is collected and used to process your order.
  • No Data Sale:
    Kaolate does not sell, rent, or share your data for marketing purposes.
  • Third-Party Processors:
    Payments are handled by trusted providers (PayPal, Stripe) with rigorous data protection standards.
  • See our Privacy Policy for details.

8. Security Best Practices

  • Never share your card details or passwords via email or chat.
  • Always confirm the website address is https://kaolate.com and that your browser displays a padlock icon during checkout.
  • If you notice any suspicious activity related to your Kaolate account, please notify us immediately.

9. Customer Support

If you have questions or need help with your payment, please contact us:

  • Email: support@kaolate.com
  • Phone: +1 (406) 503-3117
  • Business Address: 1942 Broadway St STE 314c Boulder, CO 80302, United States

Our customer care team is available Monday–Friday, 8:00 AM–6:00 PM (CST) and strives to respond within 12 hours.

Why Shop at Kaolate?

  • Full transparency: No hidden fees or confusing policies.
  • Multiple payment options: Choose what works best for you.
  • Fast order processing and secure checkout
  • Expert support for every order

By placing an order on Kaolate, you agree to abide by the terms and procedures outlined above.

Still have questions?
Contact our support team before completing your purchase.
Thank you for choosing Kaolate for high-quality Print on Demand (POD) apparel and accessories

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