FAQ – Frequently Asked Questions

FAQ – Frequently Asked Questions

Here are the most common questions about Kaolate and our products. If you need more assistance, feel free to contact us.

1. What products does Kaolate offer?

Kaolate specializes in custom-designed products, including:

  • T-Shirts
  • Tumblers

All products are made using high-quality materials and printed with precision for long-lasting designs.

2. What sizes are available for tumblers?

Tumblers are available in two sizes:

  • 30oz (0.88L)
  • 40oz (1.18L)

3. What is your shipping policy?

  • Orders are processed within 3–5 business days.
  • Delivery time depends on the destination.
  • Full details are available in our Shipping Policy.

4. Can I modify or cancel my order after placing it?

  • You can modify or cancel your order within 24 hours of purchase.
  • After 24 hours, orders are processed and cannot be changed.
  • For more details, please refer to our Cancellation Policy.

5. What is your return and refund policy?

  • Returns are accepted within 14 days of delivery if the product is unused and in its original condition.
  • Personalized and custom items are non-refundable unless defective.
  • Full details are available in our Return and Refund Policy.

6. How can I track my order?

  • After your order is shipped, you will receive an email with a tracking link.
  • You can use the link to monitor the delivery status in real time.

7. What payment methods do you accept?

We accept the following secure payment methods:
✅ Visa
✅ Mastercard
✅ American Express
✅ Discover
✅ JCB
✅ PayPal

See our Payment Policy for more details.

8. How can I contact Kaolate?

You can reach us through the following channels:

Headquarters (United States):

9. Do you offer international shipping?

At the moment, Kaolate only provides shipping within the United States. We currently do not support international shipping.

  • For more information, check our Shipping Policy.

10. How should I care for my clothing products?

To maintain product quality and extend lifespan:

  • Machine wash in cold water.
  • Tumble dry on low.
  • Avoid using bleach or fabric softeners.

If you have any other questions, feel free to contact us — we’re happy to help!

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