Payment Policy

PAYMENT POLICY

At Kaolate, we aim to provide a secure and convenient shopping experience by offering multiple trusted payment options. We are committed to protecting your financial information and ensuring a smooth checkout process. Please review our Payment Policy to understand the available payment methods and security measures we have in place.

1. Accepted Payment Methods

We accept a wide range of secure payment methods to make your shopping experience easy and convenient:
✅ Visa
✅ MasterCard
✅ American Express
✅ JCB
✅ Discover Card
✅ PayPal

We offer flexible payment options so you can choose the method that works best for you.

2. Credit Card Payments

  • We accept all major credit cards, including Visa, MasterCard, American Express, JCB, and Discover Card.
  • Your credit card will be charged once your order is confirmed.
  • To avoid processing delays, please ensure that:
    • The billing address matches the address on file with your credit card company.
    • The zip code and card details are entered correctly during checkout.
  • If the payment is declined or flagged by our payment processor, the order will not be processed, and you will be notified to update your payment information.

3. PayPal Payments

  • We accept PayPal for added convenience and security.
  • You can link your PayPal account to your bank account, credit card, or debit card.
  • If you select PayPal at checkout, you will be redirected to the PayPal website to complete the payment securely.
  • PayPal allows for quick and secure transactions without sharing your financial details with us.

4. Payment Security

We take your privacy and financial security seriously. To protect your sensitive information, we use the following measures:

🔒 SSL Encryption:

  • We use industry-standard Secure Socket Layer (SSL) encryption to protect your personal and financial information during transmission.

🔒 Secure Payment Processing:

  • All payment transactions are securely processed through trusted third-party payment gateways (e.g., PayPal, Stripe).
  • Your credit card details are transmitted securely and are never stored on our servers.

🔒 Fraud Protection:

  • We monitor all transactions for suspicious activity.
  • If unusual activity is detected, we may contact you for additional verification.
  • We reserve the right to cancel orders that appear to be fraudulent.

5. Currency and Conversion Fees

  • All transactions are processed in USD (United States Dollar).
  • If you are paying with a card or account in a different currency, your bank may apply a currency conversion fee.
  • Kaolate is not responsible for any additional fees or charges imposed by your bank.

6. Failed or Declined Payments

If your payment fails or is declined:

  • Double-check that your billing details, card number, expiration date, and CVV code are correct.
  • Contact your bank or credit card provider to confirm that the transaction is not being blocked.
  • If the issue persists, please contact our customer service team at [email protected] for further assistance.

7. Payment Confirmation

  • Once your payment is successfully processed, you will receive an order confirmation email with the details of your purchase.
  • If you do not receive a confirmation email within 24 hours, please:
    • Check your spam folder.
    • Contact us for assistance if you still do not receive confirmation.

8. Refunds and Chargebacks

✅ If your order is eligible for a refund (based on our Return and Refund Policy):

  • Refunds will be processed to the original payment method.
  • Refunds typically take 3 to 10 business days to appear on your statement, depending on your bank’s processing time.

❌ Chargebacks:

  • If you initiate a chargeback without contacting us first, we reserve the right to:
    • Deny future orders.
    • Limit your account access.

9. Payment Issues or Questions

If you experience any issues with your payment or have questions about our payment policy, please contact us:

Headquarters (United States):

  • Address: 1942 Broadway St STE 314c Boulder, CO 80302, United States
  • Phone: +1 (406) 503-3117
  • Email: [email protected]

By completing a purchase with Kaolate, you agree to the terms outlined in this Payment Policy. Thank you for shopping with us!

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